How does the Skrill Virtual Prepaid Mastercard®* work?
The Skrill Virtual Prepaid Mastercard® allows you to use the funds in your Skrill Account to make online purchases wherever Mastercard® is accepted. As it is a virtual card, it cannot be used offline or at ATMs.
How can I get the Skrill Virtual Prepaid Mastercard®?
If you have positive account balance, you will be able to apply for a Skrill Virtual Prepaid Mastercard® by following the steps below:
1. Simply click on the Skrill Card option on the left-hand side of your Skrill Account.
2. Within the Skrill Virtual Cards section, click on Add a Card.
3. Fill out the form by selecting the Card Currency – choose the currency that you do most of your shopping with to avoid foreign exchange fees; we recommend that you chose the currency of your account.
Once your Skrill Virtual Mastercard is generated, you will notice the 16-digit card number appear on the screen, along with the Security Code (CVV) and the Expiry date. You can now use that Skrill Virtual generated card number at your favorite merchant.
Am I able to withdraw cash at an ATM with my Skrill Virtual Prepaid Mastercard®?
No, ATM terminals require a plastic card to process a cash withdrawal. Cash withdrawals at an ATM are available using you Skrill Prepaid Mastercard®.
Can I use my Skrill Virtual Prepaid Mastercard® to book a hotel room, book a flight or rent a car?
Can I use my Skrill Virtual Prepaid Mastercard® to book a hotel room, book a flight or rent a car?
We do not recommend that you use your Skrill Virtual Prepaid Mastercard® to book a hotel room, book a flight or rent a car as these merchants generally need a plastic card to verify. Since the Skrill Virtual Prepaid Mastercard® number is not the same number as that of a plastic card, they will not be able to confirm your booking.
Please use your Skrill Prepaid Mastercard® when performing these types of transactions- click here to learn more about the Skrill Prepaid Mastercard®.
*Skrill Virtual Prepaid Mastercard® is only available to residents of selected countries. Please refer to your account to confirm availability.
How can I cancel a pending transaction made with my Skrill Mastercard®?
A pending transaction is one in which Skrill is waiting to receive financial confirmation from the merchant. One of the main reasons why the funds are still showing as pending is because Skrill is waiting for the merchant to take the funds from the Skrill Account.
Unfortunately, Skrill cannot cancel a pending transaction manually. If you wish to cancel a pending transaction, please contact the merchant and have the transaction cancelled. In most cases a transaction remains pending for 7 days, after which it is cancelled automatically, and the funds are returned to your Skrill Account. The transaction will then appear in your account as cancelled.
Note: Some Skrill card* transactions that were processed for Entertainment and Travel such as: Airline Bookings, Cruise Line Bookings, Hotels/Motel Reservations, Travel Agencies/Tour Operators and Passenger Railway Bookings, as well as Automobile/Vehicle Rentals will remain in the pending state for 30 days. During that time, SKRILL is waiting for the financial advice from that merchant. Once SKRILL receives the financial advice from the of merchants, the pending transaction will be cancelled automatically, and those funds will return into your SKRILL Account. The “pending” status will then change to “cancelled”.
*Skrill Prepaid Mastercard® is only available to residents of authorized European Economic Area (EEA) countries.
I have a reason to believe that someone has access to my Skrill Virtual Prepaid Mastercard®. What do I do?
If you believe your Skrill Virtual Prepaid Mastercard®* has been compromised, contact us immediately by clicking on the available contact channel below.
*Skrill Virtual Prepaid Mastercard® is only available to residents of selected countries. Please refer to your account to confirm availability.
